Want to make a huge difference in another person’s life? Want to make a huge difference in your life? Here are things you should say every day — to your employees, colleagues, family members, friends, and everyone you care about:
1. “Here’s what I’m thinking.”
You’re in charge but that doesn’t mean you’re smarter, savvier, or more insightful than everyone else. Back up your statements and decisions. Justify with logic, not with position or authority. Authority can make you “right,” but collaboration makes everyone right.
2. “I was wrong.”
I came up with an awesome plan to improve productivity by moving a crew to a different shift. Turns out I was wrong. Later one employee said, “I didn’t really know you, but the fact you were willing to admit you were wrong told me everything I needed to know.”
3. “That was awesome.”
No one gets enough praise. Pick someone – pick anyone who does or did something well and say, “Wow, that was great…” Praise is a gift that costs the giver nothing.
4. “You’re welcome.”
Think about a time you gave a gift and the recipient seemed uncomfortable or awkward. The same thing can happen when you are thanked, complimented or praised. The spotlight may make you feel uneasy or insecure. Make eye contact and say, “You’re welcome.”
5. “Can you help me?”
When you need help, just say, sincerely and humbly, “Can you help me?” You’ll show vulnerability, respect, and a willingness to listen — which are all qualities of a great leader or friend.
6. “I’m sorry.”
We all have things we need to apologize for: words, actions, omissions, failing to step up, show support. Say you’re sorry, say why you’re sorry, and take all the blame. No less. No more.
7. “Can you show me?”
When you ask to be taught you implicitly show you respect the person giving the advice; you show you trust his or her experience, skill, and insight.
8. “Let me give you a hand.”
Many people see asking for help as a sign of weakness. But everyone needs help. Find something you can help with. Say “I’ve got a few minutes. Can I help you finish that?”.
9. “I love you.”
No, not at work, but everywhere you mean it — and every time you feel it.
Sometimes the best thing to say is nothing at all. If you’re upset, frustrated, or angry, stay quiet. Be quiet until you know exactly what to say — and what affect your words will have.
Ghostwriter & Speaker
Used with the Permission of:
Ed Mercer | Home Inspector
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